Frequently Asked Questions

Common inquiries:

• 1. When does the order arrive at your door?

  The product is prepared, shipped, and arrives to you within 1-4 business days

• 2. Can I exchange from any Ekkostore branch?

  Yes, you can go to the nearest branch with the invoice, and the Ekkostore team will assist you in the replacement process.

• 3. Can someone else receive the product?

  It is possible, but we need the number of the person who will receive it to facilitate communication and deliver the product as quickly as possible.

• 4. How to return and exchange?

  Replacement can be made by contacting Ekkostore customer service at 01004958040, 01096017304 ,01012378600 and the exchange request will be activated within 4 days - or you can visit us at your nearest branch and exchange the product according to the invoice.